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Questions 151-152 refer to the following e-mail. TEST ACTUAL

To: Tom Gaines <tomgaines@wallmail.com> 01

From: Customer Service Department <customerservice@goldcable.com>
Date: July 28

Subject: Thank You

Dear Customer,

Thank you for applying to our direct withdrawal program. On the 29th of each month, the amount you
owe for your cable television service will be automatically withdrawn from your account. This will
ensure that you never miss a payment again.

All payments will be withdrawn from Keystone Bank from the account number XXXX-XXX-
XXX-3843.

Each month on the 20th, you will be sent an itemized bill by e-mail. Should you have any questions,
should you wish to add or remove any channels, or should you need to make a service request, please
visit our Web site at www.bellvuecable.com.

151. What is the purpose of the e-mail? 152. According to the e-mail, what can
(A) To confirm enrollment in a program customers NOT do by visiting a Web
(B) To acknowledge a change in a bank site?
account (A) Change which channels they can see
(C) To offer a new service (B) Request to have something fixed
(D) To describe some movie channels (C) Make inquiries
(D) Cancel their cable service

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