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ޙઁ ߣ ӝࢎܳ ଵઑೞदয় 153. ࣁࠗࢎ೦ .S +FOLJOTо ഥࢎী ೧ ъઑೠ ղਊ
೧ࢸ ݄݃ ױۅ rt$VTUPNFS TBUJTGBDUJPO JT PVS GJSTU QSJPSJUZ u TBJE
+$3 ࢎо ઁઑೠ ౠ ݫۄ ݽ؛ ҳݒٜ ࢎী ߓఠܻী ޙઁ 1SFTJEFOU 5PN +FOLJOT sীࢲ 5PN +FOLJOTח Ҋё ݅ ୭ࢶۄҊ ೮ TEST 01
о ח ղਊ ഛغҊ ҳݒٜ ࠛ݅ী ೞݶ ౠ ݽ؛ ਵ۽ $ о ী о оӰҊ ࠅ ࣻ $
ߓఠܻח ࠛҗ ݻ ର۹ ࢎਊೠ റী ઁ۽ غ ঋחҊ ೠ
ಁ۞ۨ ]ޙ] $VTUPNFS TBUJTGBDUJPO JT PVS GJSTU QSJPSJUZ Ҋё ݅
+$3ী ٮܰݶ ߓఠܻח ࢿמ хࣗೞӝ ө ୭ࣗ ഥ оמ
ܻ ୭ࢶ ª ]ࢶఖ $] XBOU DVTUPNFST UP CF IBQQZ XJUI JUT
ೞب۾ ٣ੋغ
QSPEVDUT ഥࢎ ઁಿী ೧ Ҋёٜ ݅ೞӡ ਗೠ
ৈӝী ೧غח ݽ؛ٜ۽ח + җ + ݽ؛ ઁಿਸ ҳੑ
അ ܻ strive ࠙ైೞ ֢۱ೞ avoid ೖೞ
ೠ Ҋёٜ +$3 ઁಿਸ ౸ݒೞח ݒীࢲ ݫۄ ߓఠܻܳ ҮജೞѢա
+$3۽ ಞ ߊ࣠ਸ ೧ࢲ Үജೡ ࣻ Үജ җ ࣁࠗࢎ೦ٜ ഥࢎ ೧ࢳ .S +FOLJOTо Ӓ ഥࢎী ೧ ъઑೠ Ѫ
ਢࢎীࢲ ই ࠅ ࣻ ݫۄ ҳݒٜীѱ ࠺ਊ ࠗҗغח ঋ " ৮߷ೠ ઁಿਸ ٜ݅ӝ ਤ೧ ֢۱ೠ
ח # दীࢲ ୭Ҋ ݫۄܳ ݅ٚ
ী ҙೠ झо ࠁبػ റ +$3 ݫۄ ౸ݒо әх೮ ഥࢎח ޙ $ Ҋёٜ ഥࢎ ઁಿী ݅ೞӝܳ ߄ۆ
ઁ ਗੋ ҕәীѱ Ҋ ࠄ tҊё ݅ ܻ ୭ࢶ u % ৻ࠗ ҕәܳ Ҋਊೞח Ѫਸ ೖೡ Ѫ
ۄҊ ഥੋ 5PN +FOLJOTח ݈೮ tܻח ޙઁܳ ೧Ѿೞӝ ਤ೧ ࠗ
ಿٜਸ ࢸ҅ೞח Ѫਸ ನೣೠ ݽٚ ઑܳ ஂೡ Ѫ u
ޙઁ ߣ ޙ ݫद ղਊਸ ଵઑೞदয়
അ ܻ purchaser ҳݒ manufacture ઁઑೞ alert ঌܻ ᙮ ޙ ݫद
potential ਫ਼ੋ complaint ࠛಣ hold a charge ೞ
capacity ਊ ࢿמ retailer ࣗݒ surface ࣻݶਵ۽ ࢚ࠗೞ slump 5POZ "OESFXT 3PDIFMMF ৈӝ ׀ Ԩ ݆ ղܻҊ যਃ Ӓېࢲ
әхೞ blame ఒೞ _ٸޙਵ۽ ࠁ supplier ҕә satisfaction ೞܜߎ ؊ ݠޛ۞ঠ ೡ Ѫ эইਃ ա न ܻ೧ ੌ যਃ য়റ
݅ priority ࢶ ࢎ೦ remedy ߄۽ unfortunate ਬхझ۞ 3PDIFMMF $PIO ޥؘਃ য়റ
redesign ࢸ҅
5POZ "OESFXT .S 0XFOT ޙ ઁ ਘ֊ ଼ਸ ޙ೮যਃ
ղо դী Ӓ ੌਸ ݃ଢ଼যਃ ృӔ ী ӒѪٜਸ ߓ׳೧ ࣻ աਃ
151. ઁ ӝࢎ ઁ
য়റ
೧ࢸ ױۅ ޙ r1VSDIBTFST PG DFSUBJO NPEFMT PG DBNFSBT
NBOVGBDUVSFE CZ +$3 *OD BSF CFJOH BMFSUFE UP B QPUFOUJBM CBUUFSZ 3PDIFMMF $PIO ޛۿભ ઁѱ ݐѹب ؾפ য়റ
JTTVF sܳ ా೧ ӝࢎ ղਊ ౠ ݫۄ ݽ؛ ߓఠܻ ޙઁী ҙೠ Ѫਸ ঌ 5POZ "OESFXT Ӓ ࣗח ଼ ೞաী ࠢৈ֬ ࣠ী যਃ
ࣻ য % % য়റ
ಁ۞ۨ ]ޙ] B QPUFOUJBM CBUUFSZ JTTVF ਫ਼ੋ ߓఠܻ ޙઁ ª ]ࢶఖ 3PDIFMMF $PIO ൙ ֎ ѐ ଼ য٣ীب ࣠ ࠁ ঋחؘਃ
%] B GMBXFE DPNQPOFOU PG B QSPEVDU ઁಿ Ѿೣ ח ࠗಿ য়റ
5POZ "OESFXT ӒѢ ࢚ೞ֎ਃ ݻ ࠙ റী ࠂࢎࠄਸ ݫੌ۽ ࠁ
അ ܻ special offer ౠо ౸ݒ discontinued ױػ flawed Ѿೣ
յѱਃ য়റ
ח component ࠗಿ
3PDIFMMF $PIO ߉ওযਃ ۟ী ऩӝ݅ ೞݶ غҊ Ӓ ӝ
೧ࢳ ӝࢎ ػ ղਊ
ए Ѣਃ য়റ
" ੋӝ ח ݫۄ ࢸ҅
# ઁೠػ ӝр ౠо ౸ݒ 5POZ "OESFXT Ҋ݃ਕਃ য়റ
$ ױػ ࢤ ۄੋ
% ઁಿ Ѿೣ ח ࠗಿ അ ܻ take care of _ਸ ܻೞ place an order ޙೞ
custom-made ޙ ઁೠ walnut ഐف ഐفաޖ deliver ߓ׳ೞ
152. ࣁࠗࢎ೦ غח ߓఠܻী ҙೠ ղਊ count on _ਸ invoice ࣠ ҅ࢲ tape ప۽ ࠢ load
೧ࢸ ױۅ ف ߣ૩ ޙ റ ղਊ r$POTVNFS DPNQMBJOUT JOEJDBUF UIBU up _ী ऩ
UIF CBUUFSJFT PG DFSUBJO NPEFMT BSF VOBCMF UP IPME B DIBSHF BGUFS POMZ
CFJOH VTFE B GFX UJNFT "DDPSEJOH UP +$3 UIF CBUUFSJFT BSF EFTJHOFE 154. ࣁࠗࢎ೦ .S "OESFXT স
UP CF SFDIBSHFE B NJOJNVN PG GJGUZ UJNFT CFGPSF CFHJOOJOH UP MPTF ೧ࢸ r5POZ "OESFXT 1 . .S 0XFOT QMBDFE BO PSEFS GPS
DBQBDJUZ sܳ ࠁݶ গୡীח ୭ࣗ ഥ ࢚ оמೞب۾ ࢸ҅ػ ઁಿੋ DVTUPN NBEF XBMOVU CPPLTIFMWFT * GJOJTIFE UIFN MBTU XFFL sীࢲ
ؘ ݻ ഥ ਸ ೠ റীח غ ঋחҊ ࣗ࠺ٜ ࠛ݅ਸ ઁӝ೮ "OESFXTח .S 0XFOT۽ࠗఠ ޙ ߉ ଼ ઁਸ դী ݃ଢ଼Ҋ ೞݶ
ਵ۽ " о ਸ ঌ ࣻ " ࢲ ߓ࣠ਸ ࠗఌೞҊ ਵ۽ Ӓ স оҳ ઁઑসਸ ঌ ࣻ য
" "
അ ܻ rechargeable غח as intended ҅ദ۽ ࠄې ب۽
replace ೞ ೧ࢳ .S "OESFXTח ־ҳੋо
" оҳ ઁઑ
೧ࢳ ߓఠܻী ҙ೧ әػ ղਊ
# ۟
" ࠄې ӝמਸ ೞ ঋח
$ ࢎޖप ҙܻ
# ୭Ӕী ࢸ҅غ
% ৻౸ਗ
$ ࣻࣻܐܳ ղݶ Ү ߉ਸ ࣻ
% ৡۄੋਵ۽ ҳੑೡ ࣻ
߂ ೧ࢸ @ 5