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Question 139-142 refer to the following testimonial.

For several months, Kim Jin, the owner of Jin Flowers, had been looking for a way to TEST 01

enhance her ------ levels for large events. Luckily, she came across a novel method that
139.
was referred to as Voice of the Customer (VOC). “When I first got in touch with Tsing

Marketing, I was interested in learning about the approach. The representative with whom

I spoke made me try ------ out,” Ms. Jin said. She learned that VOC can help develop
140.
highly targeted advertisements that are based on market research. Through this method,

she got to know her customers better and learned ------ what they are looking for when
141.
they are seeking florists for large events. Then, she created advertisements for her Web

site by using some of the quotes that the target customers had shared during the

research process. ------. “Without VOC I would never have expanded my customer base,”
142.
she said.

139. (A) manufacturing 141. (A) exact
(B) ability (B) exacting
(C) remuneration (C) exactly
(D) sales (D) exaction

140. (A) these 142. (A) She has many qualifications in the
(B) it field of brand marketing.
(C) mine (B) She runs a local supermarket as well.
(D) someone (C) They were set to move their
headquarters to another city.
(D) They were also used in direct e-mail
marketing campaigns.

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