Page 8 - 000977

PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper
articles, e-mails, and instant messages. Each text or set of texts is followed by several
questions. Select the best answer for each question and mark the letter (A), (B), (C), or (D) on
your answer sheet.

Questions 38-39 refer to the following e-mail.

From: Customer Service <customerservice@cable1.net>
To: Dan Conner <jdcon@gmail.net>
Subject: Your Recent Complaint
Date: April 8, 2:15 P.M.

Dear Mr. Conner,
We received your message yesterday about the reported difficulties you are
experiencing with your cable television broadcast. After inspecting the problem, we
have found that a main box that feeds into your neighborhood was damaged yesterday.
We have sent out a crew to repair it and expect to have it up and running by sometime
this evening.

We apologize for the inconvenience this has caused you. As a show of our appreciation
of your loyal service during this difficult time, we would like to give you a free gift card
for $10 at Barstucks Tea and Coffee House. Your card should arrive in the next three
to five business days. The card can be used at any of the cafés in the city. Thank you
again for being such an understanding and loyal customer with us, Mr. Conner, and
have a great day.

Sincerely,

Natasha Brown

38. Why is Ms. Brown writing to Mr. 39. What is indicated about Barstucks Tea
Conner? and Coffee House?
(A) To announce that Internet service will (A) It is owned by Cable One.
be cancelled (B) It will give Mr. Conner a gift card.
(B) To thank him for his years of service (C) It will close for a month for repairs.
(C) To apologize to him for an (D) It has several locations
inconvenience
(D) To schedule an appointment for
maintenance

앞부속.indd 13 18. 6. 15. 오전 11:08