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Questions 161-163 refer to the following letter.

Bio Care Company, Inc. TEST 01
218 Elm Drive
Los Angeles, California 90002

October 15

Mr. John Hong
Customer Service Representative
Furnisys, Inc.
87 Widget Street
Miami, Florida 33111
Dear Mr. Hong:

I am writing you concerning my recent purchase of office chairs. Approximately two weeks
ago, on October 1, I ordered a total of 20 office chairs via the Furnisys Web page. I received
an e-mail notification two days later confirming the receipt of payment and the shipment of
the office chairs. According to your Web site, shipments should reach the destination within
5 business days of being sent, but I have yet to receive the office chairs. Do you have any
information on what may have happened to delay the shipment or where the shipment is
currently?

I have done business with Furnisys, Inc. in the past and have the greatest confidence in
your products and customer service. We need the shipment of office chairs soon, and I
hope you are able to provide me with an idea of when I can expect them. Thank you in
advance for any help you might be able to offer.
Sincerely,

Sam Brown
Purchasing Director, Bio Care Company, Inc.
305-871-3805
s.brown@biocare.com

161. Why did Mr. Brown send the letter? 163. When was the shipment supposed to
arrive?
(A) To place an order for an upcoming
conference (A) By October 1
(B) To schedule a meeting with clients (B) By October 3
(C) To invite Mr. Hong to his office (C) By October 5
(D) To ask about the status of an order (D) By October 7

162. According to the letter, what is true
about Mr. Brown?

(A) He used to work for a delivery
company.
(B) He should determine whether to buy
office chairs.
(C) He has bought furniture from
Furnisys before. ÜÜÜGO ON TO THE NEXT PAGE
(D) He redesigned the Furnisys Web page.
TEST 01 23